Support

How can we help?

Common questions

What do I need to scan?: An iPhone or iPad with a LiDAR scanner: iPhone 12 Pro and every Pro model since, or iPad Pro from 2020 onwards. Any browser can view your scans.
How do I cancel Pro?: If you subscribed in the app, cancel with Apple: on your iPhone open Settings, then Apple Account, then Subscriptions. If you subscribed on the website, open your Account page and choose Manage billing. Pro stays active until the end of the period you paid for.
How do I restore a purchase?: Open ProperCam on your iPhone, go to the Pro screen and tap Restore purchases. Use the same Apple Account you subscribed with.
How do I delete my account?: In the app, use Delete account in Settings. On the website, use Delete account on your Account page. This removes your account and your scans from our servers and cannot be undone. An App Store subscription is not cancelled by this, so cancel it with Apple first.
Which formats can I export?: GLB is free on every plan. Pro adds USDZ, OBJ, FBX, DAE, STL and PLY models, LAS, PTS and XYZ point clouds, floor plans as PDF, DXF, SVG and PNG, and measurements as CSV. The app exports PDF, USDZ, OBJ, PLY and JSON. The other formats are on propercam.com.

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